Unemployment Insurance

Filing for Unemployment Insurance (UI)



Workers who lose their jobs through no fault of their own may be eligible for unemployment insurance benefits. To qualify, you must meet certain eligibility requirements – such as the employer was downsizing, the company closed, etc. You must also be actively searching for work to maintain your benefits.

The Texas Workforce Commission process all UI claims. All questions related to unemployment benefits must be submitted to the Texas Workforce Commission either online or by phone. For information, you may call the tele-center at (800) 939-6631, Monday – Friday, 7:00 a.m. to 6:00 p.m.

If you are currently receiving unemployment benefits, additional work search logs are available online.


All information about unemployment insurance benefits can be found on the Texas Workforce Commission website (click here)


To speak with a customer service representative, call an unemployment benefits Tele-Center. Business hours are Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time. Call: 800-939-6631

To request payment for weeks of unemployment, get payment information or the status of your claim, get general information about unemployment benefits, and establish or change your PIN, call Tele-Serv, TWC's automated telephone system. Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m. Central Time. General information is available anytime. Call: 800-558-8321



Instructional Videos




How to reset your pin:

How to apply for Unemployment Benefits:

After you apply for Benefits; Next Steps:

How to report fraud: